Guest Experience Champion

McDonald's; California (MO); On-site; USD 57,308,000 - 65,160,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Direct deposit

401k

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader to ensure guests have a great visit and to lead a welcoming environment. You will check in with guests, address concerns, and work with the team to maintain cleanliness and a friendly atmosphere.

You will also promote McDonald’s promotions and App features, while embracing a culture of service and inclusivity. This role emphasizes hospitality, communication, and teamwork across shifts.

Qualifications

• Must have a welcoming, hospitable demeanor.
• Strong communication to anticipate guest needs.
• Able to work with a team to maintain a clean, friendly environment.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they enjoy their visit.
• Handle guest concerns and provide resolution to their satisfaction.
• Collaborate with staff to maintain a welcoming restaurant environment.
• Promote promotions and benefits of McDonald’s App, Mobile Order & Pay features.

Skills

Customer service

Communication

Teamwork

Job description

McDonald’s is seeking a Guest Experience Leader to ensure guests have a great visit and to lead a welcoming environment. You will check in with guests, address concerns, and work with the team to maintain cleanliness and a friendly atmosphere.

You will also promote McDonald’s promotions and App features, while embracing a culture of service and inclusivity. This role emphasizes hospitality, communication, and teamwork across shifts.