Guest Experience Lead: Service & Growth Champion

McDonald's; Sun Valley (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical benefits

Job summary

McDonald’s in California is hiring a Guest Experience Leader to ensure guests have a welcoming, satisfying visit. You will check in with guests, assist with concerns, and collaborate with the team to keep the restaurant clean and friendly.

Successful applicants show hospitality, a customer-first mindset, and a willingness to learn. The role emphasizes knowledge of promotions and the McDonald’s App features, with a focus on delivering great service every shift.

Qualifications

• To be successful in this position you’ll need a humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Job description

McDonald’s in California is hiring a Guest Experience Leader to ensure guests have a welcoming, satisfying visit. You will check in with guests, assist with concerns, and collaborate with the team to keep the restaurant clean and friendly.

Successful applicants show hospitality, a customer-first mindset, and a willingness to learn. The role emphasizes knowledge of promotions and the McDonald’s App features, with a focus on delivering great service every shift.