Guest Experience Leader: Welcome & Resolve Champion

McDonald's; Mission Hills (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical benefits

Job summary

McDonald’s in California is seeking a Guest Experience Leader to ensure guests have a positive visit. You will greet guests, resolve concerns, and collaborate with a team to maintain a friendly, clean restaurant and promote the McDonald’s App features.

The role emphasizes hospitality, learning, and growth within a fast-paced environment, with benefits and growth opportunities included.

Qualifications

• Experience delivering friendly, responsive service to guests.
• Strong communication to resolve guest concerns.
• Ability to work with a team in a fast-paced restaurant environment.
• Desire to learn and grow while upholding brand standards.

Responsibilities

• Lead the guest experience by greeting and engaging with guests.
• Address guest concerns and provide resolutions to satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant.
• Promote McDonald’s App and Mobile Order & Pay benefits.

Skills

Customer service

Communication

Teamwork

Hospitality

Job description

McDonald’s in California is seeking a Guest Experience Leader to ensure guests have a positive visit. You will greet guests, resolve concerns, and collaborate with a team to maintain a friendly, clean restaurant and promote the McDonald’s App features.

The role emphasizes hospitality, learning, and growth within a fast-paced environment, with benefits and growth opportunities included.