Guest Experience Lead - Service & Satisfaction Champion

McDonald's; West Chatsworth (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave / PTO

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald's is hiring a Guest Experience Leader in California. The role focuses on delivering an exceptional guest experience, resolving concerns, and fostering a friendly, clean restaurant environment.

You’ll collaborate with teammates and promote app-based promotions to enhance guest satisfaction. The position offers benefits including insurance, paid time off, tuition assistance, and direct deposit, with pay ranging from $20.00 to $22.73 per hour and a strong emphasis on growth opportunities

Qualifications

• Hospitable and friendly demeanor is essential.
• Customer service experience is preferred and valued.
• Strong communication skills with guests and teammates.
• Ability to work well in a team and adapt to busy times.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they enjoy their visit.
• Address guest concerns and resolve issues to their satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant environment.
• Promote the McDonald’s App and Mobile Order & Pay benefits to guests.

Skills

Hospitable demeanor

Customer service

Communication

Teamwork

Job description

McDonald's is hiring a Guest Experience Leader in California. The role focuses on delivering an exceptional guest experience, resolving concerns, and fostering a friendly, clean restaurant environment.

You’ll collaborate with teammates and promote app-based promotions to enhance guest satisfaction. The position offers benefits including insurance, paid time off, tuition assistance, and direct deposit, with pay ranging from $20.00 to $22.73 per hour and a strong emphasis on growth opportunities