Guest Experience Cast Member

Cinépolis Cinemas USA; Inglewood (CA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Milestone gifts

Job summary

Cinépolis USA in California is seeking a Cast Member to deliver high level guest service across Concierge, Concessions, Running, Cleaning and Usher duties in our luxury theater.

You will work under the General Manager, assisting with ticketing, food preparation, stocking, and maintaining a clean, safe theater environment while upholding company policies.

The role requires flexible hours with weekend availability; employees enjoy discounts and milestone gifts.

Qualifications

• Proficient guest service, administrative and follow-up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

Responsibilities

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
• Maintain cleanliness of all work areas including concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.
• Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating of guests as needed.
• Inform management team of any guest issues and or maintenance requests.
• Ensure the security of all box office cash and tickets.
• Distribute and understand proper use of hearing impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Assist with other functions as instructed by the management team.
• Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
• Remain up to date on movie summaries.
• Other duties as assigned.

Skills

Guest service

Administrative skills

Communication

Stamina

Cash handling

Food handling basics

Flexibility

Policy awareness

Job description

Cinépolis USA in California is seeking a Cast Member to deliver high level guest service across Concierge, Concessions, Running, Cleaning and Usher duties in our luxury theater.

You will work under the General Manager, assisting with ticketing, food preparation, stocking, and maintaining a clean, safe theater environment while upholding company policies.

The role requires flexible hours with weekend availability; employees enjoy discounts and milestone gifts.