Guest Experience Associate - Luxury Cinemas

Cinépolis USA; Flower Mound (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discount on tickets, food, &

Gifts for milestone work anniversaries

Job summary

Cinépolis USA is hiring for theatre staff to ensure professional guest service, handle concessions and box office duties, and support seating and crowd management. You will greet guests, assemble orders, operate POS terminals, and maintain area cleanliness across concessions, lobby, and auditoriums.

The role emphasizes flexibility for holidays and weekends, strong communication with guests and team, and careful cash handling.

Qualifications

• Proficient guest service and follow-up skills.
• Comfortable communication with guests, supervisors and peers.
• Able to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette and familiarity with POS systems.
• Flexible working hours including holidays and weekends.
• Knowledge of basic food handling regulations.

Responsibilities

• Guarantee guest service is professional, helpful, thorough, and timely.
• Concession preparation, cashiering, and maintenance duties.
• Set up and maintain stock levels for box office and concessions.
• Greet guests, assemble orders, operate POS terminals, and make changes.
• Maintain cleanliness of all work areas (concessions, box office, lobby, restrooms, auditoriums, break room).
• Follow service policy sequence for each guest transaction and resolve concerns.
• Complete opening, mid, and closing procedures; assist with bussing and seating as needed.
• Inform management of guest issues and maintenance requests; ensure cash security.
• Distribute hearing-impaired equipment and enforce age ratings; assist with other duties.

Skills

Guest service

Verbal communication

Cash handling

Flex hours

Teamwork

High-volume

Tools

POS terminals

Job description

Cinépolis USA is hiring for theatre staff to ensure professional guest service, handle concessions and box office duties, and support seating and crowd management. You will greet guests, assemble orders, operate POS terminals, and maintain area cleanliness across concessions, lobby, and auditoriums.

The role emphasizes flexibility for holidays and weekends, strong communication with guests and team, and careful cash handling.