Seasonal Cinema Guest Experience Associate

Cinépolis USA; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount on tickets, food, &

Gifts for milestone anniversaries

Job summary

Cinépolis USA is seeking team members to support luxury cinema operations in our theaters. You will handle concessions, cashiering, and box office tasks while maintaining high standards of guest service and clean, safe environments for guests and staff.

The role requires flexible hours, strong interpersonal skills, and the ability to work in a fast-paced setting. Cinépolis USA offers employee discounts and milestone gift rewards, with a commitment to equal opportunity employment.

Qualifications

• Proficient guest service and administrative follow-up skills.
• Strong verbal communication and cooperation with staff and guests.
• Ability to stand, walk, lift, and work in a high-volume cinema environment.
• Basic math and cash handling etiquette.
• Flexible hours including holidays and weekends.
• Knowledge of company policies and procedures.

Responsibilities

• Guarantee guest service is professional, helpful, thorough, and timely.
• Operate concession, cashier, and maintain stock for box office and concessions.
• Greet guests, assemble food orders, operate POS, and handle changes.
• Keep all areas clean: concessions, box office, lobby, restrooms, auditoriums.
• Follow service policies for each guest transaction and open/close procedures.
• Assist with crowd control and seating as needed.
• Report guest issues or maintenance requests to management.
• Ensure security of box office cash and tickets.
• Comply with hearing-impaired equipment usage.
• Enforce ratings to restrict underage access.
• Support other duties as assigned.

Skills

Guest service

Administrative skills

Follow-up skills

Communication

Teamwork

Physical stamina

Cash handling

Food handling regulations

Flexible hours

Company policy knowledge

Job description

Cinépolis USA is seeking team members to support luxury cinema operations in our theaters. You will handle concessions, cashiering, and box office tasks while maintaining high standards of guest service and clean, safe environments for guests and staff.

The role requires flexible hours, strong interpersonal skills, and the ability to work in a fast-paced setting. Cinépolis USA offers employee discounts and milestone gift rewards, with a commitment to equal opportunity employment.