Guest Experience Cast Member - Theater Concessions

Cinépolis Cinemas USA; McKinney (TX); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee discount on tickets and food

Milestone gifts for anniversaries

Descripción de la vacante

Cinépolis USA is seeking Cast Members for our Theater operations. You will deliver guest service across Concierge, Concessions, Running, Cleaning and Usher duties to ensure a high‑quality cinema experience.

You’ll greet guests, handle concessions, operate POS terminals, maintain cleanliness, and assist with seating and crowd control. Flexible hours including weekends and holidays are required; prior guest service experience is a plus.

Formación

• Proficient guest service, administrative and follow-up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending regularly.
• Ability to work with guests in a high-volume setting.
• Good verbal communication and basic math skills.
• Meet deadlines with minimal supervision; proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedures.

Responsabilidades

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain stock levels for box office and concessions.
• Greet guests, assemble food orders, operate POS terminals and make accurate change.
• Maintain cleanliness of all work areas including concessions, box office, lobby, restrooms, hallway, auditoriums, and break room.
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve concerns.
• Adhere to company policy and procedures.
• Complete opening, mid and closing procedures.
• Assist wait staff with distribution of food and bussing of tables and auditoriums.
• Clear and reset seats and trays before/after each film.
• Assist with crowd control and seating as needed.
• Inform management of guest issues or maintenance requests.
• Ensure security of box office cash and tickets.
• Distribute and understand proper use of hearing impaired equipment.
• Enforce ratings to keep underage guests from restricted content.
• Assist with other duties as assigned by management.
• Remain up to date on movie summaries; coordinate with managers/projectors if issues arise.

Conocimientos

Guest service

Cash handling

Communication

Stamina

Math skills

Descripción del empleo

Cinépolis USA is seeking Cast Members for our Theater operations. You will deliver guest service across Concierge, Concessions, Running, Cleaning and Usher duties to ensure a high‑quality cinema experience.

You’ll greet guests, handle concessions, operate POS terminals, maintain cleanliness, and assist with seating and crowd control. Flexible hours including weekends and holidays are required; prior guest service experience is a plus.