Guest Experience Cast Member - Theater Concessions

Cinépolis Cinemas USA; Euless (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discount on tickets and food

milestone gifts for anniversaries

Job summary

Cinépolis USA is a luxury cinema exhibitor based in Dallas, operating 26 premium theaters across several states. Cast Members enjoy a discount on tickets and food, plus milestone gifts, and play a key role in delivering excellent guest service in Concierge, Concessions, Running, Cleaning, and Usher areas.

They provide strong customer experiences, cash handling, and teamwork in a high-volume theater environment, with duties spanning setup, ticketing, food service, and maintaining clean facilities.

Qualifications

• Proficient guest service, administrative and follow-up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending frequently.
• Ability to work effectively with guests in a high-volume setting.
• Good verbal communication and math skills.
• Meet tight deadlines with minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedures.

Responsibilities

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain stock levels for box office and concessions.
• Greet guests, assemble food orders, operate POS terminals and make accurate change.
• Maintain cleanliness of all work areas (concessions, box office, lobby, restrooms, hallways, auditoriums, break room).
• Follow sequence of service policy for each guest transaction.
• Answer questions and resolve concerns from guests.
• Adhere to all company policies and procedures.
• Complete all opening, mid, and closing procedures.
• Assist wait staff with distribution of food and bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating as needed.
• Inform management of guest issues and maintenance requests.
• Ensure security of box office cash and tickets.
• Distribute and understand proper use of hearing impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content.
• Assist with other functions as instructed by management.
• Communicate with management about projector issues.

Skills

Guest service

Communication

Cash handling

Teamwork

Stamina

Job description

Cinépolis USA is a luxury cinema exhibitor based in Dallas, operating 26 premium theaters across several states. Cast Members enjoy a discount on tickets and food, plus milestone gifts, and play a key role in delivering excellent guest service in Concierge, Concessions, Running, Cleaning, and Usher areas.

They provide strong customer experiences, cash handling, and teamwork in a high-volume theater environment, with duties spanning setup, ticketing, food service, and maintaining clean facilities.