Guest Experience Cast Member

Cinépolis Cinemas USA; Gaithersburg (MD); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Employee discount on tickets and food

milestone gifts

Job summary

Cinépolis USA in Maryland is hiring Cast Members to provide outstanding guest service across Concierge, Concessions, Running, Cleaning and Usher roles. This non-exempt, on-site position reports to the General Manager and supports a dynamic theater environment.

Responsibilities include greeting guests, processing orders, maintaining stock, and ensuring safety and policy compliance while helping maintain a clean, welcoming venue during screenings and events.

Qualifications

• Proficient guest service, administrative and follow-up skills.
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

Responsibilities

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
• Maintain cleanliness of all work areas including concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.

Skills

Guest service

Cash handling

Communication

Teamwork

Math skills

Flexible schedule

Job description

Cinépolis USA in Maryland is hiring Cast Members to provide outstanding guest service across Concierge, Concessions, Running, Cleaning and Usher roles. This non-exempt, on-site position reports to the General Manager and supports a dynamic theater environment.

Responsibilities include greeting guests, processing orders, maintaining stock, and ensuring safety and policy compliance while helping maintain a clean, welcoming venue during screenings and events.