Cinema Concessions & Guest Service Runner

Cinépolis Cinemas USA; Laguna Niguel (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discount on tickets, food and

Gifts for milestone work anniversaries

Job summary

Cinépolis USA in California operates luxury cinema venues and offers enhanced dining experiences. The Team Member role focuses on delivering concessions, assisting guests, and maintaining clean theaters.

You will work closely with the General Manager and fellow staff to ensure outstanding service and smooth operations. Responsibilities include serving, upselling promotions, following protocols, and attending trainings.

Qualifications

• Must be 18 years or older to work.
• 1+ year of food running or bussing preferred.
• ServSafe, Food Handling, and Alcohol training certifications required.
• Strong interpersonal and communication skills.
• Ability to stay detailed in a fast-paced, changing environment.
• Availability nights, holidays, and weekends.

Responsibilities

• Deliver concessions items to guests following service standards.
• Coordinate with expediter to ensure timely, high-quality food delivery.
• Ensure orders are accurate and communicate discrepancies.
• Advise guests on menu items and promotions.
• Clean auditoriums and remove dishes and trash.
• Assist team with tickets, cleaning, and box office duties.
• Handle guest complaints or direct to proper resource.
• Monitor movie projections and report issues to management.
• Complete opening, mid, and closing procedures.
• Greet guests per Cinépolis standards.
• Attend trainings and meetings.

Skills

Food running

Bussing

ServSafe

Food handling

Alcohol training

Interpersonal skills

Communication skills

Attention to detail

Flexibility

Job description

Cinépolis USA in California operates luxury cinema venues and offers enhanced dining experiences. The Team Member role focuses on delivering concessions, assisting guests, and maintaining clean theaters.

You will work closely with the General Manager and fellow staff to ensure outstanding service and smooth operations. Responsibilities include serving, upselling promotions, following protocols, and attending trainings.