Guest Experience & Billing Specialist

Caesars Entertainment; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

Caesars Entertainment in Reno is looking for a team member responsible for assisting guests with all hotel billing aspects, including handling billing requests and managing incoming front desk calls.

The role involves excellent communication skills and the ability to handle various administrative tasks effectively. The candidate should exemplify the company's core values and be ready to provide service excellence in a dynamic environment.

Qualifications

• Ability to read, write and communicate verbally in English.
• Ability to perform above average mathematical skills.
• Ability to understand and comply with all company and departmental rules.

Responsibilities

• Assist guests with hotel billing and requests.
• Answer front desk incoming calls and administrative calls.
• Handle billing disputes and ensures guest services.

Skills

Excellent communication skills

Above average mathematical skills

PC skills, including Word and Excel

Ability to establish and maintain effective working relationships

Job description

Caesars Entertainment in Reno is looking for a team member responsible for assisting guests with all hotel billing aspects, including handling billing requests and managing incoming front desk calls.

The role involves excellent communication skills and the ability to handle various administrative tasks effectively. The candidate should exemplify the company's core values and be ready to provide service excellence in a dynamic environment.