Guest Services Specialist - Front Desk & Billing

Caesars Entertainment; Reno (NV); On-site; USD 17,908 - 24,796; Full time

Job summary

Caesars Entertainment is seeking a Guest Service Representative for the Silver Legacy in Reno. The role focuses on assisting guests with billing, handling billing requests, and providing general information.

The position also covers answering front desk lines, running required reports, and coordinating with hosts for guest services. Ideal candidates will have strong English communication, fast typing, and solid PC skills (Word/Excel).

Qualifications

• Excellent communication skills with the ability to read, write and communicate verbally in English.
• Typing speed of 35 words per minute and basic PC skills.
• Ability to understand and comply with company rules and procedures.

Responsibilities

• Assist guests with hotel billing, billing requests, and running reports.
• Answer front desk calls and guest lines; handle mail and fax distribution.
• Apply guest charges or comps to reservations and follow up with hosts.
• Ensure PCI compliance and resolve billing disputes with guests and accounts.

Skills

Communication skills

Typing 35 wpm

Word

Excel

Reading & writing English

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Caesars Entertainment is seeking a Guest Service Representative for the Silver Legacy in Reno. The role focuses on assisting guests with billing, handling billing requests, and providing general information.

The position also covers answering front desk lines, running required reports, and coordinating with hosts for guest services. Ideal candidates will have strong English communication, fast typing, and solid PC skills (Word/Excel).