VIP Guest Concierge & Bell Attendant

Caesars Entertainment; Reno (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Caesars Entertainment in Reno seeks a courteous Guest Services Associate to greet, direct and assist guests, manage bell and luggage service, and provide timely information about hotel amenities and transportation options.

You will deliver VIP-style service, handle luggage with care, coordinate limo and shuttle needs, answer a high volume of calls, and uphold Caesars mission of exceptional hospitality while maintaining safety and confidentiality.

Qualifications

• Ability to read, write, and communicate verbally in English.
• 5 years of safe driving experience in vehicle.
• High School diploma or equivalent.

Responsibilities

• Greet, direct and assist all guests.
• Inform guests of approximate time frame for bell service.
• Offer room orientation, luggage handling, and ice service.
• Offer concierge services and promote laundry, health spa, and other services.
• Answer a high volume of phone calls in a polite and professional manner.
• Drive VIP guests in company vehicles and arrange transportation as needed.
• Deliver and retrieve luggage and packages for guests and business center needs.
• Maintain accurate records and exemplify Caesars core values.

Skills

English communication

Customer service

Teamwork

Education

High School diploma or equivalent

Job description

Caesars Entertainment in Reno seeks a courteous Guest Services Associate to greet, direct and assist guests, manage bell and luggage service, and provide timely information about hotel amenities and transportation options.

You will deliver VIP-style service, handle luggage with care, coordinate limo and shuttle needs, answer a high volume of calls, and uphold Caesars mission of exceptional hospitality while maintaining safety and confidentiality.