Guest Experience & Billing Specialist

Caesars Entertainment; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment is seeking a front desk billing associate to assist guests with hotel billing, billing inquiries, and general information. The role includes handling front desk calls, processing charges, and ensuring accurate reports.

You will distribute room balance lists, coordinate with managers, and ensure guest services are followed up on. Strong English communication and keyboarding skills are required; work in an office environment with standard hotel processes.

Qualifications

• Excellent communication skills with the ability to read, write and communicate verbally in English.
• Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel.
• Ability to understand and comply with all company and departmental rules, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships with staff and Guests.

Responsibilities

• Responsible for assisting guests with hotel billing, billing requests, general information, and running reports.
• Answer front desk calls and guest lines; handle administrative calls.
• Apply guest charges or comps to reservations and follow up with hosts to ensure guest services.
• Handle mail and fax distribution for the department; process credit card authorizations.
• Adhere to PCI standards and manage billing disputes with guests, businesses, and accounts.

Skills

Excellent communication

Read/write English

Typing 35 wpm

PC skills (Word/Excel)

Rule compliance

Customer service

Tools

Word

Excel

Job description

Caesars Entertainment is seeking a front desk billing associate to assist guests with hotel billing, billing inquiries, and general information. The role includes handling front desk calls, processing charges, and ensuring accurate reports.

You will distribute room balance lists, coordinate with managers, and ensure guest services are followed up on. Strong English communication and keyboarding skills are required; work in an office environment with standard hotel processes.