Guest Services Specialist – Billing & Front Desk

Caesars Entertainment; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment is seeking a guest billing associate to support front desk operations and respond to billing inquiries. You will run reports, apply charges to reservations, and coordinate with hosts to ensure guest satisfaction.

The role requires strong English communication, accurate math, and proficient PC skills (Word/Excel). You will handle mail, faxes, and credit card authorizations while upholding PCI standards and company policies.

Qualifications

• Excellent communication skills with the ability to read, write and communicate verbally in English.
• Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel.
• Ability to understand and comply with all company and departmental rules, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships with staff and Guests.

Responsibilities

• Assist guests with hotel billing, billing requests and general information.
• Run required reports and answer front desk calls and guest lines.
• Apply guest charges or comps to reservations and coordinate with hosts for guest services.
• Handle mail and fax distribution for the department and process credit card authorizations.
• Ensure PCI compliance and resolve billing disputes with guests and groups.

Skills

English communication

Typing 35 wpm

PC skills (Word, Excel)

Policy compliance

Job description

Caesars Entertainment is seeking a guest billing associate to support front desk operations and respond to billing inquiries. You will run reports, apply charges to reservations, and coordinate with hosts to ensure guest satisfaction.

The role requires strong English communication, accurate math, and proficient PC skills (Word/Excel). You will handle mail, faxes, and credit card authorizations while upholding PCI standards and company policies.