Guest Service Representative-Graveyard-Eldorado (Reno)

Caesars Entertainment; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

Caesars Entertainment in Reno is looking for a team member responsible for assisting guests with all hotel billing aspects, including handling billing requests and managing incoming front desk calls.

The role involves excellent communication skills and the ability to handle various administrative tasks effectively. The candidate should exemplify the company's core values and be ready to provide service excellence in a dynamic environment.

Qualifications

• Ability to read, write and communicate verbally in English.
• Ability to perform above average mathematical skills.
• Ability to understand and comply with all company and departmental rules.

Responsibilities

• Assist guests with hotel billing and requests.
• Answer front desk incoming calls and administrative calls.
• Handle billing disputes and ensures guest services.

Skills

Excellent communication skills

Above average mathematical skills

PC skills, including Word and Excel

Ability to establish and maintain effective working relationships

Job description

Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines.

How You Will Create the Extraordinary

Runs referral/denial reports, leaves messages at appropriate rooms.

Distributes a list of the rooms with outstanding balances to the Manager on Duty (MOD).

Answers incoming calls within three rings and performs callbacks.

Responsible for Non-Zero reports.

Applies guest charges or comps to reservations and follows up with hosts to ensure guest services.

Responsible for mail and fax distribution to the department.

Responsible for the completion of all applicable credit card authorizations.

Adhere to Payment Card Industry Data Security Standards (PCI Compliance).

Handles all billing disputes for the guest, businesses, account tracking, posting credit cards, and credit card refunds.

Works with sales and group sales to make sure all billing inquiries are handled.

Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same.

Exemplify our core values, family style service, our mission and vision.

Exemplify our DEI (diversity, equity, inclusion) culture.

Performs other job-related duties as assigned.

What You Will Need

• Excellent communication skills with the ability to read, write and communicate verbally in English
• Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
• Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with staff and guests

Work is performed in an office environment.

Work may be performed in areas that may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated.

Contact with staff and guests is necessary.

Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps).

Ability to move freely and easily.

Requires constant sitting and standing.

Communication via use of telephone.

Frequent use of office equipment, such as computer, fax, calculator and multi-line phone system.

Reaching up to 24 inches.

Ability to distinguish letters, numbers and symbols.

Hand/eye coordination and normal vision range with absence of color blindness.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/external guests with service excellence, have excellent communication and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.