Guest Experience Bellperson & Shuttle Driver

CP Raleigh-Emperor Blvd LLC; Durham (NC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Discounted room rates at Concord‑manag

Training, development, and careeradv

Job summary

Concord Hospitality invites applications for a Bellperson to support guests from arrival to departure at our Durham, NC property. The role emphasizes a proactive, friendly, and professional guest experience, assisting with luggage, transportation, and information about local services.

Ideal candidates will have strong interpersonal skills, a customer-focused attitude, and the flexibility to work varied shifts, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred
• Strong interpersonal and communication skills
• Ability to provide excellent customer service in a fast-paced environment
• Detail-oriented with organizational skills to manage guest belongings
• Flexibility to work varied hours, including evenings, weekends, and holidays
• Positive attitude and commitment to teamwork

Responsibilities

• Assist guests with luggage, transportation, and general requests
• Transport guests to the airport and valet their cars when requested
• Escort guests to accommodations, inspect rooms, and respond to needs promptly
• Organize and store luggage securely in designated areas
• Provide accurate information about hotel services, local attractions, and city events
• Maintain a professional, welcoming presence in guest reception areas
• Perform additional duties as assigned to support guest satisfaction

Skills

Interpersonal skills

Communication skills

Customer service

Detail-oriented

Flexibility to work varied hours

Teamwork

Education

High school diploma or equivalent preferred

Job description

Concord Hospitality invites applications for a Bellperson to support guests from arrival to departure at our Durham, NC property. The role emphasizes a proactive, friendly, and professional guest experience, assisting with luggage, transportation, and information about local services.

Ideal candidates will have strong interpersonal skills, a customer-focused attitude, and the flexibility to work varied shifts, including evenings, weekends, and holidays.