Flexible Bellperson – Guest Experience & Luggage Services

Shaner Group; Durham (NC); On-site; USD 16,531,000 - 23,419,000; Full time

Job summary

Shaner Hotels’ Durham Marriott City Center seeks a courteous Bellperson to assist guests with luggage, escort to rooms, and promote hotel services in a fast-paced downtown Durham setting.

The role requires a valid driver's license, 21+ years old, and strong communication skills. Bilingual English/Spanish is a plus; some college is preferred. On-site work with flexible shifts involving weekends and holidays.

Qualifications

• Valid driver’s license in the state of hotel’s operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Transport guest luggage to/from guest rooms and escort guests to rooms; inform guests of hotel services.
• Assist guests with luggage, including loading/unloading; deliver messages, mail, packages, flowers and other items.
• Escort guests to their rooms and provide directions to hotel facilities and local attractions.
• May perform valet services: drive, park and retrieve guest vehicles per hotel standards.
• Maintain the appearance and cleanliness of lobby and luggage holding areas; ensure guest confidentiality and security.

Skills

Customer service

Communication

Driving

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

Shaner Hotels’ Durham Marriott City Center seeks a courteous Bellperson to assist guests with luggage, escort to rooms, and promote hotel services in a fast-paced downtown Durham setting.

The role requires a valid driver's license, 21+ years old, and strong communication skills. Bilingual English/Spanish is a plus; some college is preferred. On-site work with flexible shifts involving weekends and holidays.