Guest Experience Bellperson & Shuttle Driver

Concord Hospitality Enterprises Co.; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Tuition assistance

Discounted room rates

Training, development, and career ADV

Job summary

Concord Hospitality Enterprises Co. in Durham, NC seeks a Bellperson to warmly welcome guests, assist with luggage, and coordinate transportation and directions.

You will escort guests to rooms, inspect accommodations, and respond rapidly to requests, contributing to a smooth arrival and departure experience. Ideal candidates excel in customer service, communication, and teamwork, and are able to work evenings, weekends, and holidays in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Detail-oriented with organizational skills to manage guest belongings.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Positive attitude and commitment to teamwork.

Responsibilities

• Assist guests with luggage, transportation, and general requests
• Transport guests to the airport and valet their cars when requested
• Escort guests to accommodations, inspect rooms, and respond to needs promptly
• Organize and store luggage securely in designated areas
• Provide accurate information about hotel services, local attractions, and city events
• Maintain a professional, welcoming presence in guest reception areas
• Perform additional duties as assigned to support guest satisfaction

Skills

Interpersonal skills

Communication skills

Customer service

Detail-oriented

Flexible hours

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Durham, NC seeks a Bellperson to warmly welcome guests, assist with luggage, and coordinate transportation and directions.

You will escort guests to rooms, inspect accommodations, and respond rapidly to requests, contributing to a smooth arrival and departure experience. Ideal candidates excel in customer service, communication, and teamwork, and are able to work evenings, weekends, and holidays in a fast-paced hotel setting.