Guest Experience Bell & Door Concierge

Starwood Hotels & Resorts Worldwide, Inc.; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

1 Hotel Austin, part of Starwood Hotels & Resorts Worldwide, Inc., seeks a Bell/Door Person to warmly welcome guests and support front-of-house operations. You will assist with luggage, guide guests to rooms, and help arrange transportation throughout the stay.

The role requires strong English communication, prior guest-service experience, and the ability to lift heavy luggage while maintaining a professional appearance in a 24-hour hospitality environment.

Qualifications

• Previous related guest service experience.
• Ability to learn and work with technology.
• Fluent English in speech and writing.
• Able to lift and move up to 100 pounds and stand for long periods.

Responsibilities

• Provide a courteous welcome and assist guests during check-in and checkout.
• Assist with luggage and transport to/from guest rooms and vehicles.
• Maintain lobby areas and respond promptly to guest requests.
• Input real-time work orders and report maintenance or safety issues.

Skills

Customer service

English proficiency

Guest interaction

Luggage handling

Flexibility schedule

Cash handling

Job description

1 Hotel Austin, part of Starwood Hotels & Resorts Worldwide, Inc., seeks a Bell/Door Person to warmly welcome guests and support front-of-house operations. You will assist with luggage, guide guests to rooms, and help arrange transportation throughout the stay.

The role requires strong English communication, prior guest-service experience, and the ability to lift heavy luggage while maintaining a professional appearance in a 24-hour hospitality environment.