Guest Services Bellperson | Arrival & Luggage Pro

atthotelconferencecenter; Austin (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Paid Vacation Days

Annual Merit Increases

11 Paid Holidays

Ride the Bus for Free

Free Daily Shift Meals

Lockers & Locker Rooms with Showers

Discounted UT Garage Parking

Discount Gift Shop offerings

Referral Bonus

Job summary

AT&T Hotel and Conference Center on the UT Austin campus seeks a full-time Bell Person to assist guests with luggage, escort services, and general front-of-house support. The role requires availability for morning and evening shifts and a commitment to delivering exceptional Platinum Service standards.

Work hours typically include 7AM-3PM and 2-10:30PM, with duties spanning luggage handling, guest assistance, and coordination of arrivals/departures on the front drive.

Qualifications

• Must be able to work AM and PM shifts daily.
• Able to assist guests with luggage and convey information with courtesy.

Responsibilities

• Assist in the transport and storage of guests' luggage to guest rooms and conference center.
• Assist with guest packages when needed.
• Log all trips with guest luggage.
• Maintain a clean appearance of uniforms.
• Be knowledgeable about all hotel amenities.
• Engage guests with pleasant conversations about hotel promotions.
• Keep bell closets and bell carts clean and organized.
• Answer phones in lower lobby when needed.
• Provide Platinum Service standards and create an excellent first impression.
• Maintain a presence in the Front Drive during shift hours.
• Greet guests courteously and use their name when possible.
• Coordinate arrivals and departures on the front drive.
• Demonstrate Platinum Service standards in all interactions.
• Stay observant and respond to guests passing through entrances.
• Assist Housekeeping with lobby/entryway cleanliness.
• Follow hotel telephone etiquette.
• Report suspicious persons or behavior to Loss Prevention.
• Ensure adherence to Code of Ethics

Skills

Customer service

Job description

AT&T Hotel and Conference Center on the UT Austin campus seeks a full-time Bell Person to assist guests with luggage, escort services, and general front-of-house support. The role requires availability for morning and evening shifts and a commitment to delivering exceptional Platinum Service standards.

Work hours typically include 7AM-3PM and 2-10:30PM, with duties spanning luggage handling, guest assistance, and coordination of arrivals/departures on the front drive.