Guest Experience Bell Attendant

One Ocean Resort & Spa; Costa Mesa (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Hilton Orange County/Costa Mesa is seeking a courteous Bell Attendant to welcome guests, assist with luggage, and operate the hotel shuttle. You will have strong guest service skills, a valid driver’s license, and the ability to work flexible hours including nights and weekends. Join a team focused on delivering memorable experiences.

Responsibilities include assisting guests, managing luggage, promoting hotel amenities, and responding promptly to service requests in a fast-paced environment.

Qualifications

• High work ethic with initiative.
• Ability to work varying schedules including nights, weekends, holidays.
• Proven customer service experience and ability to handle guest concerns.
• Possesses a valid state driver's license and driving record.
• Team player who enjoys delivering great guest experiences.

Responsibilities

• Greet guests arriving and departing, hold doors, and ensure a welcoming atmosphere.
• Carry baggage to rooms and manage luggage records accurately.
• Safely drive the hotel shuttle van.
• Know hotel facilities and hours; provide clear directions to facilities and local attractions.
• Suggest and sell hotel amenities (restaurant, lounge, spa).
• Respond to bell service requests within 2 minutes.

Skills

Customer service

Team player

Driver's license

Flexibility

Communication skills

Job description

Hilton Orange County/Costa Mesa is seeking a courteous Bell Attendant to welcome guests, assist with luggage, and operate the hotel shuttle. You will have strong guest service skills, a valid driver’s license, and the ability to work flexible hours including nights and weekends. Join a team focused on delivering memorable experiences.

Responsibilities include assisting guests, managing luggage, promoting hotel amenities, and responding promptly to service requests in a fast-paced environment.