Hilton Orange County/Costa Mesa - Bellperson

Remington Hospitality; Costa Mesa (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a friendly bell attendant to warmly greet guests, assist with luggage, and drive the hotel shuttle. You will need thorough knowledge of the property, staff, and services, plus the ability to upsell hotel amenities such as the restaurant, lounge, and spa.

Responsibilities include timely bell service, accurate luggage handling, and providing clear directions to rooms and local attractions. A welcoming, proactive attitude is essential.

Qualifications

• Experience delivering high-quality guest service and creating a welcoming atmosphere.
• Ability to assist guests with luggage and store baggage securely.
• Familiarity with hotel layout, services, hours, and local area attractions.

Responsibilities

• Greet all guests arriving and departing the hotel with warmth.
• Hold front doors for guests during entry and exit.
• Carry baggage to rooms and tag/store luggage accurately.
• Safely operate the hotel shuttle van and ensure passenger safety.
• Provide directions to facilities and local attractions with clarity.
• Promote hotel amenities to guests to enhance their stay.
• Respond to bell service requests within minutes.

Skills

Guest services

Luggage handling

Shuttle driving

Navigation knowledge

Job description

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.