Hilton Orange County/Costa Mesa - Bellperson

Pier House; Costa Mesa (CA); In loco; USD 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Hilton Orange County/Costa Mesa is seeking a full-time Shuttle/Guest Services Associate to welcome guests, assist with luggage, and operate the hotel shuttle with a focus on safety and service. The role requires knowledge of the property, directions to facilities, and proactive guest interactions.

Candidates should be able to upsell hotel amenities and respond quickly to bell service requests, including nights, weekends, and holidays.

Competenze

• Proven customer service skills, ability to handle guest complaints and concerns.
• Ability to work in high pressure situations.
• Team player with a positive attitude.

Mansioni

• Greet guests arriving and departing, provide excellent guest service.
• Carry luggage to rooms, tag and store luggage, maintain records of luggage.
• Safely drive the hotel shuttle van.
• Know hotel facilities, hours, and local attractions; give directions.
• Suggest and upsell hotel amenities (restaurant, lounge, spa, etc).
• Respond to bell services requests within 2 minutes.

Conoscenze

Customer service

Teamwork

Communication skills

Driving

Luggage handling

Descrizione del lavoro

#26-3055

Location Description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and \"sell\" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

$19.40/hour

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Provenexperience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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