Hilton Orange County/Costa Mesa - Bellperson

One Ocean Resort & Spa; Costa Mesa (CA); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Hilton Orange County/Costa Mesa is seeking a courteous Bell Attendant to welcome guests, assist with luggage, and operate the hotel shuttle. You will have strong guest service skills, a valid driver’s license, and the ability to work flexible hours including nights and weekends. Join a team focused on delivering memorable experiences.

Responsibilities include assisting guests, managing luggage, promoting hotel amenities, and responding promptly to service requests in a fast-paced environment.

Formación

• High work ethic with initiative.
• Ability to work varying schedules including nights, weekends, holidays.
• Proven customer service experience and ability to handle guest concerns.
• Possesses a valid state driver's license and driving record.
• Team player who enjoys delivering great guest experiences.

Responsabilidades

• Greet guests arriving and departing, hold doors, and ensure a welcoming atmosphere.
• Carry baggage to rooms and manage luggage records accurately.
• Safely drive the hotel shuttle van.
• Know hotel facilities and hours; provide clear directions to facilities and local attractions.
• Suggest and sell hotel amenities (restaurant, lounge, spa).
• Respond to bell service requests within 2 minutes.

Conocimientos

Customer service

Team player

Driver's license

Flexibility

Communication skills

Descripción del empleo

#26-3055

Location Description

Hilton Orange County/Costa Mesa is near Southern California attractions and beaches. Whether you're here on business or leisure, our hotel has all you need to make the most of your stay, including a complimentary John Wayne Airport shuttle, 48,000 sq. ft. of event space for Costa Mesa weddings, and signature cuisine at our Bristol Palms California Bistro.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and \"sell\" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

$19.40/hour

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Provenexperience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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