Guest Experience Associate: Tickets, Wayfinding & Sales

Oregon Museum of Science & Industry; Portland (OR); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

OMSI is seeking a Guest Services Representative to be a welcoming, front‑line presence across the museum campus. The role includes ticketing, ushering, answering questions, wayfinding, and concierge desk duties, with a focus on guest engagement and revenue support.

This temporary, part‑time position requires availability for weekends, holidays, and evenings, working on site. The successful candidate will be proactive, customer‑oriented, and capable of learning POS systems and memberships to

Qualifications

• Customer service experience preferred.
• Willingness to work weekends/holidays/evenings as needed.
• Proactive and solutions‑oriented with a guest‑centered approach.
• Ability to learn museum products and memberships for upselling.

Responsibilities

• Handle ticketing, ushering, and guest assistance at the museum.
• Answer questions and provide directions / wayfinding for guests.
• Promote memberships, events, and museum experiences to guests.
• Support revenue goals through quality guest engagement.
• Work onsite, including weekends, holidays, and special events.

Skills

Interpersonal skills

Communication

Teamwork

Sales orientation

Tools

POS systems

Cash handling

Job description

OMSI is seeking a Guest Services Representative to be a welcoming, front‑line presence across the museum campus. The role includes ticketing, ushering, answering questions, wayfinding, and concierge desk duties, with a focus on guest engagement and revenue support.

This temporary, part‑time position requires availability for weekends, holidays, and evenings, working on site. The successful candidate will be proactive, customer‑oriented, and capable of learning POS systems and memberships to