Guest Services Representative (Universal Theme Park)

Oregon Museum of Science & Industry; Portland (OR); On-site; USD 19,000 - 25,000; Part time

Job summary

OMSI seeks a Guest Services Representative to join the on-site team. You will handle ticketing, ushering, answering questions, wayfinding, and concierge desk duties while supporting revenue goals and guest engagement across the museum campus.

This temporary role runs 20–29 hours per week, including weekends and special events, through 4/18/2027, requiring a proactive, customer-focused approach and strong teamwork.

Qualifications

• 1 year of customer service experience in a fast-paced, public-facing environment.
• Ability to promote products, memberships, and events to guests.
• Willingness to learn equity, diversity and inclusion theories and applications.

Responsibilities

• Ticketing, ushering, answering questions, wayfinding, and concierge desk duties.
• Support museum revenue goals and enhance guest engagement.
• Provide friendly, proactive service to guests throughout the museum campus.

Skills

Interpersonal skills

Communication skills

Teamwork

Equity & inclusion awareness

Welcoming demeanor

Sales minded

POS systems & cash handling

Tools

POS systems

Job description

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Guest Services Representative who is a key public-facing member of OMSI's Guest Services team, responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive, solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences.

The position requires working onsite at the museum and includes working weekends, holidays, special events, and/or evenings as scheduled.

This is a temporary position scheduled to work 20-29 hours per week from 11/9/2026, through 4/18/2027. The role will support OMSI's upcoming featured exhibition, Universal Theme Park, and help create an engaging and memorable experience for our guests.

Candidates must have, but not limited to, the following knowledge and skills:

• Strong interpersonal and communication skills;
• Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities;
• Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters.
• Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers;
• Sales-oriented mindset with the ability to explain and promote products, memberships, and events;
• Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling;
• Ability to effectively work in a fast-paced, guest-centered environment.

Successful candidates will also have 1 year of customer service experience in a fast-paced, public-facing retail, hospitality, attraction, or service environment.