Evening Guest Services & Events Associate

Museum of Science and Industry (MOSI); Tampa (FL); On-site; USD 39,950,000 - 48,216,000; Part time

Benefits offered by this job

MOSI Membership

Complimentary annual family membership

Local Memberships

Complimentary annual family membership

Attraction Share

Open 363 days a year

Job summary

MOSI is seeking an enthusiastic Guest Services Events Team Member to support evening operations, including ticketing, ushering in the Digital Dome, and assisting in the Gift Shop. The role emphasizes exceptional guest service during late afternoon and evening hours and contributes to a safe, enjoyable visitor experience.

Responsibilities include processing sales, guiding guests, enforcing policies, and helping with event setup.

Qualifications

• High school diploma or equivalent.
• Evening and weekend availability required; ability to work holidays and special event nights.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Must be comfortable working in dark/dim spaces (Digital Dome), standing for extended periods, and lifting up to 30 pounds occasionally.

Responsibilities

• Provide outstanding guest service during evening events, dome shows, and museum programs.
• Operate the Box Office: process ticket sales, redemptions, and memberships for general admission and special events.
• Usher guests in the Digital Dome: seat guests, assist with show transitions, and ensure a positive guest experience.
• Assist in the Gift Shop with merchandise sales, restocking, and closing procedures.
• Handle cash, credit card, and mobile transactions using POS systems accurately.
• Greet and direct guests, answer questions, and enforce museum policies politely.
• Maintain cleanliness and organization of work areas (Box Office, Gift Shop, Dome Theater).
• Assist with setup and breakdown for evening events and manage event parking to ensure smooth traffic flow.

Skills

Customer Service

Communication

Teamwork

Adaptability

Safety & Security

Education

High school diploma or equivalent

Tools

POS

Job description

MOSI is seeking an enthusiastic Guest Services Events Team Member to support evening operations, including ticketing, ushering in the Digital Dome, and assisting in the Gift Shop. The role emphasizes exceptional guest service during late afternoon and evening hours and contributes to a safe, enjoyable visitor experience.

Responsibilities include processing sales, guiding guests, enforcing policies, and helping with event setup.