Guest Experience Concierge

Hireology; City of Poughkeepsie (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401K with match

Paid time off

Earned wage access

Life insurance

Disability benefits

Employee assistance program

Travel discounts

Job summary

Olympia Hospitality is seeking a welcoming Guest Service Representative to greet guests, manage reservations, and handle check-in/check-out with accuracy. You will assist guests with information on amenities and local attractions, and respond to inquiries via phone, email, or in person.

The role emphasizes teamwork, attention to detail, and a proactive approach to problem solving in a fast-paced front desk environment. Weekend shifts may be required.

Qualifications

• Prior customer service experience preferred.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a welcoming Guest Service Representative to greet guests, manage reservations, and handle check-in/check-out with accuracy. You will assist guests with information on amenities and local attractions, and respond to inquiries via phone, email, or in person.

The role emphasizes teamwork, attention to detail, and a proactive approach to problem solving in a fast-paced front desk environment. Weekend shifts may be required.