Guest Services Representative

Oregon Museum of Science & Industry; Portland (OR); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

OMSI is seeking a Guest Services Representative to be a welcoming, front‑line presence across the museum campus. The role includes ticketing, ushering, answering questions, wayfinding, and concierge desk duties, with a focus on guest engagement and revenue support.

This temporary, part‑time position requires availability for weekends, holidays, and evenings, working on site. The successful candidate will be proactive, customer‑oriented, and capable of learning POS systems and memberships to

Qualifications

• Customer service experience preferred.
• Willingness to work weekends/holidays/evenings as needed.
• Proactive and solutions‑oriented with a guest‑centered approach.
• Ability to learn museum products and memberships for upselling.

Responsibilities

• Handle ticketing, ushering, and guest assistance at the museum.
• Answer questions and provide directions / wayfinding for guests.
• Promote memberships, events, and museum experiences to guests.
• Support revenue goals through quality guest engagement.
• Work onsite, including weekends, holidays, and special events.

Skills

Interpersonal skills

Communication

Teamwork

Sales orientation

Tools

POS systems

Cash handling

Job description

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Guest Services Representative who is a key public-facing member of OMSI's Guest Services team, responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive, solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences.

The position requires working onsite at the museum and includes working weekends, holidays, special events, and/or evenings as scheduled.

This is a temporary position scheduled to work 20-29 hours per week from 11/9/2026, through 4/18/2027. The role will support OMSI's upcoming featured exhibition, Universal Theme Park, and help create an engaging and memorable experience for our guests.

Candidates must have, but not limited to, the following knowledge and skills:

• Strong interpersonal and communication skills;
• Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities;
• Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters.
• Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers;
• Sales-oriented mindset with the ability to explain and promote products, memberships, and events;
• Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling;
• Ability to effectively work in a fast-paced, guest-centered environment.

Successful candidates will also have 1 year of customer service experience in a fast-paced, public-facing retail, hospitality, attraction, or service environment.