Guest Experience Associate — Storage Pick-Up Pro

Floor & Decor Holdings Inc.; Roe Park (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life and more

Job summary

Floor & Decor is seeking a customer-focused associate to greet customers and manage the storage buy pickup process. You will verify identities, collect order details, and deliver orders using the POS system while maintaining safety standards and product knowledge.

The role also requires stocking and cleaning to Floor & Decor’s brand standards in a fast-paced retail environment. Both full-time and part-time opportunities are available.

Qualifications

• 1 year of retail sales experience or equivalent education/experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order to ensure authorization.
• Obtain required customer information on all storage buy pickups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.

Job description

Floor & Decor is seeking a customer-focused associate to greet customers and manage the storage buy pickup process. You will verify identities, collect order details, and deliver orders using the POS system while maintaining safety standards and product knowledge.

The role also requires stocking and cleaning to Floor & Decor’s brand standards in a fast-paced retail environment. Both full-time and part-time opportunities are available.