Guest Experience Associate – Spa & Front Desk

JRNL TWO BUNCH PALMS LLC; Desert Hot Springs (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401k Plan

Vacation Pay

Sick Pay

Life Insurance

Paid Holiday (6)

Paid Health Insurance Benefits (HMO)

Job summary

JRNL Two Bunch Palms is recruiting a Guest Service Representative to welcome guests, manage check-in/out, and coordinate with spa and front desk teams. You will ensure prompt, courteous service and explain property amenities.

Applicants should be at least 18, have a high school diploma, and at least two years of customer service experience in hospitality or retail. Knowledge of Opera, Book4Time and Canary is a big plus; weekend and holiday shifts are required.

Qualifications

• At least 18 years of age.
• High School Diploma or equivalent.
• 2 years Customer Service in a hotel or retail store.
• OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage!

Responsibilities

• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Confirm Spa bookings and review intake forms.
• Assist with room utilization with therapists
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Front desk operations

Education

High School Diploma

Tools

OPERA

BOOK4TIME

Canary

Job description

JRNL Two Bunch Palms is recruiting a Guest Service Representative to welcome guests, manage check-in/out, and coordinate with spa and front desk teams. You will ensure prompt, courteous service and explain property amenities.

Applicants should be at least 18, have a high school diploma, and at least two years of customer service experience in hospitality or retail. Knowledge of Opera, Book4Time and Canary is a big plus; weekend and holiday shifts are required.