Guest Service Agent - Open Availability

JRNL TWO BUNCH PALMS LLC; Desert Hot Springs (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401k Plan

Vacation Pay

Sick Pay

Life Insurance

Paid Holiday (6)

Paid Health Insurance Benefits (HMO)

Job summary

JRNL Two Bunch Palms is recruiting a Guest Service Representative to welcome guests, manage check-in/out, and coordinate with spa and front desk teams. You will ensure prompt, courteous service and explain property amenities.

Applicants should be at least 18, have a high school diploma, and at least two years of customer service experience in hospitality or retail. Knowledge of Opera, Book4Time and Canary is a big plus; weekend and holiday shifts are required.

Qualifications

• At least 18 years of age.
• High School Diploma or equivalent.
• 2 years Customer Service in a hotel or retail store.
• OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage!

Responsibilities

• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Confirm Spa bookings and review intake forms.
• Assist with room utilization with therapists
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Front desk operations

Education

High School Diploma

Tools

OPERA

BOOK4TIME

Canary

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Two Bunch Palms, Desert Hot Springs, CA, US

3 days ago Requisition ID: 1229

Guest Service Representative

Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services.

Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being.

Our mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.

If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.

Job Responsibilities:

• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Confirm Spa bookings and review intake forms.
• Assist with room utilization with therapists
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.

Required experience:

• At least 18 years of age.
• High School Diploma or equivalent
• 2 years Customer Service in a hotel or retail store
• OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage!

Job Type: Full Time

Working weekends and holidays is a must!

• 401k Plan
• Vacation Pay
• Sick Pay
• Life Insurance
• Paid Holiday (6)
• Paid Health Insurance Benefits (HMO Premium Employee Portion)

JRNL Two Bunch Palms is an equal opportunity employer,and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.