Guest Experience Specialist - Front Desk

Hilton-Garden-Inn---Montgomery,-Ram-Hotels; Montgomery (AL); On-site; USD 23,000 - 35,000; Full time

Job summary

Hilton Garden Inn Montgomery, Ram Hotels is seeking a front desk associate to check guests in and out with exceptional service. The role requires flexible scheduling including evenings, weekends, and holidays. You will handle PBX and concierge duties while maintaining strong computer and data-entry skills.

Ideal candidates have 1 year hotel/customer service experience and a willingness to perform various hotel tasks. Hilton experience is preferred to ensure seamless guest experiences.

Qualifications

• 1 year experience in hotel or customer service preferred.
• Hilton experience preferred.

Responsibilities

• Check-in and check-out guests in a courteous and professional manner.
• Provide exceptional guest service and resolve issues promptly.
• Maintain effective written and oral communication, multitask in a fast-paced environment.

Skills

Front Desk

Customer Service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Data entry

Job description

Hilton Garden Inn Montgomery, Ram Hotels is seeking a front desk associate to check guests in and out with exceptional service. The role requires flexible scheduling including evenings, weekends, and holidays. You will handle PBX and concierge duties while maintaining strong computer and data-entry skills.

Ideal candidates have 1 year hotel/customer service experience and a willingness to perform various hotel tasks. Hilton experience is preferred to ensure seamless guest experiences.