Guest Experience Associate — Live Events

ASM Global; Abilene (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Legends Global is seeking Guest Services Team Members for the Abilene Convention Center to create a welcoming, safe, and positive guest experience. You will be the primary contact for seating, directions, accessibility needs, event information, and venue policies.

Responsibilities include greeting guests, scanning tickets, helping guests locate seats, and providing accurate information. The role requires excellent communication, a guest-focused attitude, and the ability to work evenings,

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Ability to read, write, and understand English in a professional working environment.
• Friendly, outgoing, approachable, and guest-focused personality.
• Strong interpersonal and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Basic computer skills preferred.
• Must be available to work evenings, weekends, holidays, and varying event schedules.

Responsibilities

• Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
• Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
• Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
• Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
• Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
• Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
• Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
• Demonstrate excellent customer service and maintain a positive attitude when interacting with guests, vendors, employees, performers, and event personnel.
• Accurately communicate event, venue, and operational information to guests.

Skills

Customer service

Communication

Problem-solving

Teamwork

Basic computer skills

Education

High School Diploma

Job description

Legends Global is seeking Guest Services Team Members for the Abilene Convention Center to create a welcoming, safe, and positive guest experience. You will be the primary contact for seating, directions, accessibility needs, event information, and venue policies.

Responsibilities include greeting guests, scanning tickets, helping guests locate seats, and providing accurate information. The role requires excellent communication, a guest-focused attitude, and the ability to work evenings,