Guest Services

Legends; Abilene (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Legends is seeking Guest Services Team Members to create a welcoming, safe experience at the Abilene Convention Center. You will greet guests, scan tickets, help with seating, directions, and accessibility needs while delivering excellent customer service.

Ideal candidates are 18+, with strong communication, the ability to work evenings and weekends, and comfortable in a fast-paced, high-energy venue environment.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Excellent verbal and written communication in English.

Responsibilities

• Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
• Scan guest tickets and verify validity of tickets or credentials.
• Assist guests with locating seats, sections, entrances, restrooms, concessions, suites, and venue amenities.
• Provide accurate directions and information about events, schedules, and services.
• Assist guests with accessibility needs and direct to appropriate resources.
• Respond to guest inquiries, questions, and requests for assistance promptly and professionally.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

**Job Summary**Guest Services Team Members are responsible for creating a welcoming, safe, and positive experience for all guests attending events at the Abilene Convention Center. Team members serve as a primary point of contact for guests, providing assistance with seating, directions, accessibility needs, event information, venue policies, and general inquiries.**Essential Duties and Responsibilities*** Greet and welcome guests as they enter the venue with a friendly and professional demeanor.* Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.* Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.* Check tickets and credentials when guests are attempting to access restricted or designated seating areas.* Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.* Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.* Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.* Demonstrate excellent customer service and maintain a positive attitude when interacting with guests, vendors, employees, performers, and event personnel.* Accurately communicate event, venue, and operational information to guests.**Required Qualifications*** High School Diploma or equivalent.* Must be at least 18 years of age.* Excellent verbal and written communication skills. Ability to read, write, and understand English in a professional working environment.* Friendly, outgoing, approachable, and guest-focused personality. Strong interpersonal and problem-solving skills.* Ability to work effectively both independently and as part of a team.* Basic computer skills preferred.* Must be available to work evenings, weekends, holidays, and varying event schedules.**Work Conditions & Physical Requirements**The physical demands described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.* Work is performed with moderate supervision.* Must be able to continuously walk, stand, and move throughout the venue for extended periods.* Employees may be assigned to work indoors or outdoors, including positions exposed to varying weather conditions.* Employees may be required to work in crowded, high-volume environments with elevated noise levels.* Employees may be scheduled to work late evenings or early mornings.**NOTE:**The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*