Guest Experience Associate - Hotel Front Desk

Sun-Valley-Resort; Sun Valley (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Sun-Valley-Resort in Sun Valley, Idaho, is seeking a Front Desk Agent to warmly welcome guests, assist with check-in/check-out, and coordinate with resort departments to ensure a seamless stay.

The role offers both seasonal and year-round opportunities with potential for growth into supervisory roles within Lodging. Strong communication, flexibility for weekends/holidays, and customer service focus are essential.

Qualifications

• Previous hospitality or customer service experience preferred.
• Experience with OPERA or similar property management systems preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced, team-oriented environment.
• Willingness to learn and participate in cross-training opportunities.
• Flexible availability, including weekends and holidays.

Responsibilities

• Greet guests and complete check-in and check-out procedures efficiently and professionally.
• Process payments, issue room keys, and provide clear directions and information.
• Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department.
• Answer incoming phone calls and assist with switchboard coverage as needed.
• Maintain knowledge of resort amenities, services, and local area offerings.
• Prepare and organize guest key packets and related materials.
• Maintain a clean, organized, and professional front desk workspace.
• Coordinate with internal departments to ensure seamless guest experiences.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Multitasking

Tools

OPERA PMS

Job description

Sun-Valley-Resort in Sun Valley, Idaho, is seeking a Front Desk Agent to warmly welcome guests, assist with check-in/check-out, and coordinate with resort departments to ensure a seamless stay.

The role offers both seasonal and year-round opportunities with potential for growth into supervisory roles within Lodging. Strong communication, flexibility for weekends/holidays, and customer service focus are essential.