Guest Experience Agent — Front Desk

SpringHill Suites Boise Parkcenter; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with employer matching

Paid time off

Daily pay

Job summary

SpringHill Suites Boise Parkcenter is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and resolve questions with courtesy. You’ll coordinate with other departments to fulfill guest requests and provide local area directions, while maintaining accurate charges and receipts.

This role requires strong communication, multitasking in a fast-paced environment, and a professional phone manner.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.

Responsibilities

• Check-in and check-out guests in a friendly, efficient, error-free manner.
• Coordinate with other departments to fulfill guest requests.
• Provide local area information and directions to guests.

Skills

Customer service

Verbal communication

Written communication

Reading

Typing

Cash handling

Job description

SpringHill Suites Boise Parkcenter is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and resolve questions with courtesy. You’ll coordinate with other departments to fulfill guest requests and provide local area directions, while maintaining accurate charges and receipts.

This role requires strong communication, multitasking in a fast-paced environment, and a professional phone manner.