Hotel Front Desk Specialist — Guest Experience

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment is hiring a Front Desk Clerk to warmly greet guests, manage check-in/out, and handle payments at the front desk. You will coordinate with housekeeping, verify charges, and maintain accurate guest records using hotel systems.

Excellent English communication and rapport-building skills are essential in this fast-paced hospitality environment. We welcome applicants aged 18+, with at least six months of related experience or training.

Qualifications

• Must be 18 years of age or older.
• Six months of related experience and/or training, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business materials and procedures.
• Strong English grammar, verbal and written communication skills.

Responsibilities

• Greet, register, and assign rooms to guests; assist with check-in/out and front desk operations.
• Verify payment methods, post charges, process payments, and balance cash drawers daily.
• Maintain records of room availability, guest accounts, and registration information in hotel systems.
• Review guest accounts at checkout and resolve discrepancies professionally.
• Coordinate with housekeeping and maintenance to address guest issues promptly.
• Conduct Service Assurance calls within 30 minutes of guest arrival.
• Review shift logs, room rates, VIP lists, and group blocks with leadership.
• Assist guests with luggage and bell cart delivery as needed.
• Escort guests to rooms and provide information on amenities and hours of operation.
• Deliver guest messages and special requests timely and accurately.
• Respond to guest inquiries and provide local directions and recommendations.
• Complete Guest Services checklists and keep work areas organized and clean.
• Prepare deposits, secure cash floats, and follow cash-handling procedures.

Skills

English communication

Customer service

Reading comprehension

Rapport building

Job description

PENN Entertainment is hiring a Front Desk Clerk to warmly greet guests, manage check-in/out, and handle payments at the front desk. You will coordinate with housekeeping, verify charges, and maintain accurate guest records using hotel systems.

Excellent English communication and rapport-building skills are essential in this fast-paced hospitality environment. We welcome applicants aged 18+, with at least six months of related experience or training.