Part-Time Guest Services Specialist — Hospitality & Sales

LBA Hospitality; Auburn (AL); On-site; USD 17,000 - 24,000; Part time

Job summary

LBA Hospitality in Auburn, AL is seeking a part-time Guest Services Associate to greet and register guests, assign rooms, maintain privacy, and accommodate special requests whenever possible.

The role involves promoting hotel services and amenities, encouraging repeat bookings, identifying sales leads, and collaborating with other departments to ensure guest satisfaction. Must stand for long periods and communicate effectively in English.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Must be able to stand for long periods and communicate clearly.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering future reservations and recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contact guests accordingly and report to the appropriate person.
• Keep housekeeping and other departments informed of special requests, late check-outs, and needs.
• Learn and utilize PMS for guest management and billing.
• Ensure all cash, credit, and transactions balance at shifts end.
• Assist in other areas such as F&B, cleanliness, and guest satisfaction.

Skills

PMS proficiency

English proficiency

Customer service

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality in Auburn, AL is seeking a part-time Guest Services Associate to greet and register guests, assign rooms, maintain privacy, and accommodate special requests whenever possible.

The role involves promoting hotel services and amenities, encouraging repeat bookings, identifying sales leads, and collaborating with other departments to ensure guest satisfaction. Must stand for long periods and communicate effectively in English.