Guest Experience Associate – Front Desk & Reservations

ROI Hospitality Development; Rhinelander (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental Insurance

PTO

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and CareerDevelopment

Job summary

Regency Hotel Management is seeking upbeat Front Desk Agents to welcome guests, issue keys, manage reservations, and provide information on rooms, rates, and amenities. You will support check-in/out, assist guests with payments, and coordinate with housekeeping to ensure rooms meet guest needs.

Experience in hotel front desk roles and reservation software like OnQ or Opera is preferred. Excellent communication and organizational skills are essential to deliver outstanding service and upsell

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests with necessary information (contact details and dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to client complaints professionally.
• Coordinate with housekeeping to ensure rooms are clean and furnished.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Regency Hotel Management is seeking upbeat Front Desk Agents to welcome guests, issue keys, manage reservations, and provide information on rooms, rates, and amenities. You will support check-in/out, assist guests with payments, and coordinate with housekeeping to ensure rooms meet guest needs.

Experience in hotel front desk roles and reservation software like OnQ or Opera is preferred. Excellent communication and organizational skills are essential to deliver outstanding service and upsell