GUEST SERVICE REPRESENTATIVE I - MAYPORT NAVY LODGE - FLEX

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Jacksonville (FL); In loco; USD 21.000 - 28.000; Part-time

Descrizione del lavoro

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Mayport location is seeking a Front Desk Guest Services associate to manage front desk operations, guest inquiries, check-ins/check-outs, and reservations using the Property Management System (PMS). The role emphasizes maintaining security, privacy, and a welcoming lobby environment.

The position supports lodging operations, assists with breakfast/services if applicable, and may require travel between NHG facilities.

Competenze

• One 1 year of general office clerical experience demonstrating ability to perform clerical duties satisfactorily.
• One 1 year progressively responsible experience related to the position to be filled.
• Education substitution: college study above high school can substitute for experience at 1/2 academic year for 6 months of experience.

Mansioni

• Provide professional, courteous guest service and welcome guests; respond to inquiries and provide information on lodging, amenities, and local attractions.
• Process guest check-ins/check-outs, verify eligibility, assign rooms, issue keys, manage reservations, and handle payments per policies.
• Utilize the PMS to create/modify/confirm/cancel reservations and maintain guest records; assist with room relocations as needed.
• Assist management with group reservations and commitments following brand standards.
• Respond to guest requests/complaints; resolve routine issues and refer complex matters to management.
• Operate multi-line phones, record messages, and coordinate wake-up calls and guest requests.

Conoscenze

Guest service

Front desk

PMS software

Formazione

General office clerical experience

Strumenti

POS system

Descrizione del lavoro

Job Summary

Serves as first point of contact with guests at a NEXCOM Hospitality Group (NHG) property and handles all stages of guests' stay; accommodating special requests, as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests.

Duties And Responsibilities

• Provides professional, courteous guest service; welcomes guests, responds to inquiries and provides information regarding lodging accommodations, amenities, base facilities, local attractions and directions.
• Processes guest check-ins/check-outs, verifies patron eligibility, assigns rooms, issues keys, manages reservations, collects payments and provides receipts in accordance with established policies and procedures.
• Utilizes the Property Management System (PMS) to create, modify, confirm and cancel reservations; maintains accurate guest records, room assignments and account information. Issues Certificates of Non-Availability (CNA) and provides alternative lodging options when necessary.
• Assists management with group reservations and commitment agreements in accordance with brand standards.
• Responds to guest requests and complaints, resolves routine issues, adjusts room charges or check-in/check-out times within established guidelines and refers complex matters to management.
• Operates multi-line telephone systems, responds to inquiries, records and delivers messages and coordinates guest requests, including wake-up calls.
• Communicates operational concerns, guest issues and emergencies to appropriate lodging personnel and management. Coordinates maintenance requests through PMS and arranges guest room relocations as needed.
• Processes credit card transactions, maintains change funds, reconciles daily transactions and guest accounts, prepares shift closing reports and ensures accurate accounting of receipts, deposits and charges.
• Generates and reviews PMS reports, including arrivals, departures, occupancy, guest accounts and night audit reports. Identifies discrepancies and makes corrections or refers issues to management.
• Maintains front desk inventory, supplies, amenities and assigned keys; follows established security procedures for master keys, guest records and safety deposit boxes, if applicable. Ensures lobby and front desk areas remain clean, organized and safe.
• Assists management with training front desk personnel and maintaining Lost and Found records and disposal procedures in accordance with brand standards.
• Operates point-of-sale (POS) systems for convenience store purchases, if applicable, and assists with inventory replenishment and stocking.
• May assist with preparing, heating, displaying, replenishing and cleaning up guest food and beverage offerings, including breakfast, snacks and refreshments. Maintains sanitary service areas and obtains required food handling certifications.
• May assist with laundry operations, distribution of guest supplies and other lodging support functions.
• May be required to travel between lodging facilities and possess a valid state driver's license.
• Works assigned shifts, including weekends and holidays, and may maintain operations during emergencies, inclement weather or temporary management absences.
• May be required to obtain NHG front desk certification within six months of employment and complete other required training.

Performs other duties as assigned.

GENERAL EXPERIENCE

- One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

AND SPECIALIZED EXPERIENCE

- One 1 year progressively responsible experience related to the position to be filled.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

- Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Florida-Mayport

Organization

Mayport

Schedule

Flexible (0 - 19.5 hours)

Unposting Date

Nov 16, 2026, 11:59:00 PM