Guest Experience Associate – Front Desk Pro

HHM Hotels; Roseville (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Roseville, CA seeks a Guest Service Agent to greet, register and service guests per brand standards. You will handle check-ins, payment methods, reservations and guest requests while maintaining safety and maintaining guest satisfaction.

Ideal candidates have prior customer service experience, basic PMS knowledge, and a high school diploma or equivalent. The role may involve varied shifts including weekends and holidays to support operations.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs upon arrival.
• Register guests and assign rooms.
• Handle payments and reservations.
• Respond to guest requests promptly.
• Resolve guest complaints, escalating when needed.
• Maintain safety and follow hotel policies.

Skills

Customer service

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels in Roseville, CA seeks a Guest Service Agent to greet, register and service guests per brand standards. You will handle check-ins, payment methods, reservations and guest requests while maintaining safety and maintaining guest satisfaction.

Ideal candidates have prior customer service experience, basic PMS knowledge, and a high school diploma or equivalent. The role may involve varied shifts including weekends and holidays to support operations.