Guest Experience Associate - Front Desk & Payments

Volvo Cars Walnut Creek; Walnut Creek (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

VOLVO CARS WALNUT CREEK is seeking a friendly, professional front desk receptionist/office assistant to answer and direct incoming calls, greet customers, and support daily administrative tasks in a busy dealership environment.

The ideal candidate has a High School Diploma, prior customer service or administrative experience in a high-volume setting, solid organizational skills, and the ability to communicate effectively with customers and colleagues.

Qualifications

• Previous customer service or administrative experience in a high-volume environment.
• Strong organizational and interpersonal skills required.
• High School Diploma or equivalent.

Responsibilities

• Answer incoming calls in a courteous and professional manner.
• Direct calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Maintains CSI at or above company standards.
• Records all hours worked accurately in company timekeeping system.
• Complies with Company policies and procedures.
• Assign and manage service loaner fleet.
• Collect and manage service customers payments.

Skills

Customer service

Administrative skills

Organizational skills

Education

High School Diploma or equivalent

Job description

VOLVO CARS WALNUT CREEK is seeking a friendly, professional front desk receptionist/office assistant to answer and direct incoming calls, greet customers, and support daily administrative tasks in a busy dealership environment.

The ideal candidate has a High School Diploma, prior customer service or administrative experience in a high-volume setting, solid organizational skills, and the ability to communicate effectively with customers and colleagues.