Cashier/Receptionist

Volvo Cars Walnut Creek; Walnut Creek (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

VOLVO CARS WALNUT CREEK is seeking a friendly, professional front desk receptionist/office assistant to answer and direct incoming calls, greet customers, and support daily administrative tasks in a busy dealership environment.

The ideal candidate has a High School Diploma, prior customer service or administrative experience in a high-volume setting, solid organizational skills, and the ability to communicate effectively with customers and colleagues.

Qualifications

• Previous customer service or administrative experience in a high-volume environment.
• Strong organizational and interpersonal skills required.
• High School Diploma or equivalent.

Responsibilities

• Answer incoming calls in a courteous and professional manner.
• Direct calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Maintains CSI at or above company standards.
• Records all hours worked accurately in company timekeeping system.
• Complies with Company policies and procedures.
• Assign and manage service loaner fleet.
• Collect and manage service customers payments.

Skills

Customer service

Administrative skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Grow your career with a fast growing and stable company. Join a team that values you and wants you to succeed. Enjoy your workday alongside others with high ethics. We have a proven record of training and promoting. We’re a family operated business with a culture based on respect, listening, fairness, strong values, and accountability. If you would like to be among others who share this ethos, let’s talk to see if we’re a good fit.

VOLVO CARS WALNUT CREEK and VOLVO CARS DUBLIN are rising to the top thanks to the amazing people on our team that contribute their skills, effort, and positive attitude. Our growth and internal promotions have opened up new opportunities in nearly every position.

Summary

Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.

Essential Duties and Responsibilities may include the following

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Complies with Company policies and procedures
• Assign and manage service loaner fleet
• Collect and manage service customers payments
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

High School Diploma or equivalent

Education/Experience

Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.

Certificates and Licenses

• Valid Driver’s License

Computer Skills

Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.