Guest Experience Associate: Front Desk & Payments

esacareers; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Recognition Programs

Vision Insurance

401(k)

EAP

Discounts Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage registrations at the front desk. You will handle payments and keep daily paperwork in order, ensuring safety procedures are followed.

The role requires delivering excellent guest experiences, resolving issues through the Make it Right process, and maintaining a clean, organized work area in line with brand standards.

Qualifications

• Ability to communicate in English with guests and staff.
• Experience operating front desk or reception systems is preferred.
• Basic accounting for payments and balances.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments.
• Follow Make it Right process to resolve guest issues.
• Process reservations, registrations, and departures per guidelines.
• Maintain cash, card and city ledger balances accurately.
• Keep front desk and lobby clean and organized.
• Promote ESA services and convert inquiries into reservations.

Skills

English proficiency

PMS software

Cash handling

Guest relations

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage registrations at the front desk. You will handle payments and keep daily paperwork in order, ensuring safety procedures are followed.

The role requires delivering excellent guest experiences, resolving issues through the Make it Right process, and maintaining a clean, organized work area in line with brand standards.