Guest Experience Associate — Front Desk & Operations

My-Place-Hotels; Marion Township (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Monthly bonuses

Direct deposit

Flexible scheduling

Career growth

Job summary

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience. Responsibilities include handling check-ins/check-outs, reservations, and recording guest charges accurately while guiding guests on local attractions.

The role requires strong customer service, basic computer proficiency, and the ability to multitask in a busy hotel environment.

Qualifications

• Experience in guest services or front desk roles is beneficial.
• Strong communication and customer service skills are essential.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Process check-ins and check-outs and manage reservations.
• Answer questions about hotel amenities, local dining, and attractions.
• Record and reconcile guest charges including room rates, taxes, and incidentals.
• Assist with housekeeping and maintenance tasks as needed to ensure a clean, safe environment.
• Support night audit documentation and shift records as scheduled.

Skills

Customer service

Communication

Cash handling

Attention to detail

Multitasking

Tools

POS systems

Job description

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience. Responsibilities include handling check-ins/check-outs, reservations, and recording guest charges accurately while guiding guests on local attractions.

The role requires strong customer service, basic computer proficiency, and the ability to multitask in a busy hotel environment.