Guest Services Representative (2nd Shift)

Roberts Centre; Wilmington (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Holiday Inn Wilmington seeks a friendly, professional Guest Service Representative to join the Front Desk team. You will assist guests from check-in to check-out, ensuring a smooth and welcoming experience in a fast-paced hotel environment.

Role requires on-site availability across shifts, strong communication, cash handling, and teamwork to uphold brand standards and guest satisfaction.

Qualifications

• Guest service experience preferred.
• Ability to handle payments and balance cash.
• Willingness to work AM/PM shifts.

Responsibilities

• Greet guests on arrival with a welcoming, professional demeanor.
• Check guests in and out efficiently using the front desk system.
• Handle reservations, cancellations and room assignments.
• Respond promptly to guest inquiries and requests.
• Process payments and maintain accurate cash handling.
• Coordinate with housekeeping to ensure room readiness.
• Provide information on hotel amenities and local attractions.
• Maintain a clean, organized front desk area.
• Follow brand standards, safety protocols and policies.

Skills

Guest service

Front desk

Cash handling

Team player

Education

High school diploma

Tools

Opera PMS

Job description

Guest Services Representative (2nd Shift)

Job Category: Front Office & Guest Services

Requisition Number: GUEST002044

• Posted : July 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wilmington, OH 45177, USA

Description

The Front Office Guest Service Representative provides exceptional guest service at the front desk including check-in, check-out, and support. This is your opportunity to represent the brand and team with world class customer service skills. Our team thrives in a positive, engaging and supportive work environment. This position requires open availability from the candidate. Assigned shifts could vary from AM to PM as well as scheduled work days.

Position Summary

We are seeking a friendly, professional, and service-oriented Guest Service Representative to join our Front Desk team at Holiday Inn. This role is responsible for providing exceptional guest experiences from check-in through check-out while ensuring efficient hotel operations and adherence to brand standards.

Key Responsibilities

• Greet guests upon arrival with a welcoming and professional demeanor
• Check guests in and out efficiently using hotel property management systems (e.g., UKG/Opera or applicable system)
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Process payments, post charges, and maintain accurate cash handling procedures
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Provide information about hotel amenities, local attractions, and directions
• Maintain a clean, organized, and professional front desk area
• Follow all brand standards, safety protocols, and company policies

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.