Front Desk Guest Experience Specialist

Sage Hospitality Group; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Transit benefit

Hotel discounts

Restaurant discounts

Paid sick time

Referral bonus

Employee assistance

Job summary

The Bidwell Marriott Portland is seeking a Front Desk Associate to warmly welcome guests, handle check-in and check-out, and provide accurate information about the hotel and local area. You will use standard procedures and POS systems to process reservations, respond to inquiries, and ensure guest rooms are ready and in order.

No prior experience required, but strong English communication, cash handling skills, and a customer-focused mindset help.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Fluent in English.
• Strong cash handling and basic math.
• Ability to use computer, calculator, and telephone.

Responsibilities

• Greet guests and complete check-in procedures; ensure rooms are ready as requested.
• Handle check-out and close guest accounts; open rooms for next guests.
• Process reservations and communicate hotel rates; upsell rooms.
• Answer inquiries and provide information about local area and hotel services.

Skills

Cash handling

Guest service

English fluency

Organization

Education

High School diploma or equivalent

Tools

POS system

PBX familiarity

Job description

The Bidwell Marriott Portland is seeking a Front Desk Associate to warmly welcome guests, handle check-in and check-out, and provide accurate information about the hotel and local area. You will use standard procedures and POS systems to process reservations, respond to inquiries, and ensure guest rooms are ready and in order.

No prior experience required, but strong English communication, cash handling skills, and a customer-focused mindset help.